Amazon successfully fights off pricebots

Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

05/22/17

Walmart.com's transformation: Too little, much too late

Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

05/15/17

Apparel chains can fight back against Amazon, but it won't be easy

Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

05/08/17

7-Eleven thinks it can go cashier-less. It's wrong.

7-Eleven thinks it can go cashier-less. It's wrong.

There's a massive difference between retailers using technology to free up associates to do more hands-on work and using that technology to replace those associates.

05/01/17

The real meaning of a merged channel strategy

The real meaning of a merged channel strategy

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in almost all of these arguments are...

04/24/17

Mirror, mirror on the wall, will you leave me any shoppers at all?

Mirror, mirror on the wall, will you leave me any shoppers at all?

The interplay between store associates and in-store technology has always been a delicate balancing act. When the tech helps the associate be an all-knowing partner to the shopper, it's a great thing. But when the tech is deployed so...

04/17/17

Adidas figures out how to win with physical stores

Adidas figures out how to win with physical stores

Leveraging the advantages of brick-and-mortar over online seems to baffle much of retail. Adidas joins the short list of merchants that have figured it out.

04/10/17

Neiman Marcus data breach settlement tells us plenty about the ROI of security

Neiman Marcus data breach settlement tells us plenty about the ROI of security

There is a security ROI dance in retail today. Executives know that they can skimp on security and have a statistically decent chance the company won't get caught by a cyberthief before someone else has their job.

04/03/17

Saks self-leaked customer data unencrypted, violating multiple rules

Saks self-leaked customer data unencrypted, violating multiple rules

With so many retailers being impacted by cyber attacks, it’s easy to conclude that thieves are necessary for data breaches. Not necessarily. Saks last week made clear that it can breach itself quite efficiently.

03/27/17

Chase's MCX tech buy will take time to pay off — time that it may never get

Chase's MCX tech buy will take time to pay off — time that it may never get

When JPMorgan Chase acquired MCX’s payment technology to help with Chase Pay, it likely received a bargain. But a bargain is a bargain only if the value is greater than the cost, no matter how low that cost.

03/20/17

Feds struggle with regulating banking’s use of big data

Feds struggle with regulating banking’s use of big data

Some highly sensitive data is going to be set loose.

03/13/17

Whole Foods illustrates the challenge of late-stage CRM integration

Whole Foods illustrates the challenge of late-stage CRM integration

At best, a properly integrated CRM program is complex, given the huge number of systems it touches, or at least should touch. But what happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods...

03/06/17

Mastercard needs to think about unintended consequences

Mastercard needs to think about unintended consequences

The U.S. retail payments space seems to be built on a series of increasingly massive unintended consequences, with moves and rules put in place before anyone has considered what is likely to happen next.

02/27/17

Panera finds digital helps recruitment, in unexpected ways

Panera finds digital helps recruitment, in unexpected ways

Panera Bread found that mobile payments significantly helped recruit drivers. Why? Digital purchases meant they didn't carry cash, which in turn meant fewer robberies.

02/20/17

Why do merchants let their payment processors get away with so much?

Why do merchants let their payment processors get away with so much?

For decades, merchants have signed agreements that force them to blindly trust their processors, to a degree they would tolerate in practically no other business relationship.

02/13/17

Heads up, processors: Feds declare consumers' right to access their money

Heads up, processors: Feds declare consumers' right to access their money

When the Consumer Financial Protection Bureau (CFPB) hit Mastercard and UniRush with a $13 million bill on Feb. 1, it was sending a message that even a temporary denial of consumers' access to their money is unacceptable. In a heads...

02/06/17

Could web rental efficiency gut DIY chains?

Could web rental efficiency gut DIY chains?

When Elias Chavando launched his startup, Rentus.com, last year, his sole major differentiator was simply technology. He knew that there are many businesses in the rental business, but they're overwhelmingly antiquated, with many...

01/30/17

Amazon enjoys a very happy holiday season

Amazon enjoys a very happy holiday season

Holiday stats from Slice Intelligence gave Amazon an amazing 46% of all U.S. e-commerce dollars, which is three percentage points more than the prior year.

01/23/17

What is behind far too many security leaks? Laziness

What is behind far too many security leaks? Laziness

Although segmentation is to be applauded, it's not the panacea for the cardholder data problem. Business processes are.

01/16/17

KFC's facial-recognition trial is a disaster in the making

KFC's facial-recognition trial is a disaster in the making

A new facial-recognition trial from KFC China and Baidu has more potential to alienate customers than to help them.

01/09/17

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