Retail IT

Retail IT news, trends, analysis and practical advice

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Adidas figures out how to win with physical stores

Leveraging the advantages of brick-and-mortar over online seems to baffle much of retail. Adidas joins the short list of merchants that have figured it out.

neiman marcus

Neiman Marcus data breach settlement tells us plenty about the ROI of security

There is a security ROI dance in retail today. Executives know that they can skimp on security and have a statistically decent chance the company won't get caught by a cyberthief before someone else has their job.

encryption

Saks self-leaked customer data unencrypted, violating multiple rules

With so many retailers being impacted by cyber attacks, it’s easy to conclude that thieves are necessary for data breaches. Not necessarily. Saks last week made clear that it can breach itself quite efficiently.

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Wal-Mart launches emerging tech incubator

Wal-Mart Stores is creating what it's calling a technology incubator in Silicon Valley that's focused on technologies that will change how people shop.

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Chase's MCX tech buy will take time to pay off — time that it may never get

When JPMorgan Chase acquired MCX’s payment technology to help with Chase Pay, it likely received a bargain. But a bargain is a bargain only if the value is greater than the cost, no matter how low that cost.

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Credit-card breach hits another restaurant chain

Several high-end eateries run by Select Restaurants in Cleveland were the victims of fraudulent cards used by customers at its eateries.

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Crime ring turned to Amazon and eBay to sell stolen printer ink

A dozen suspects are accused of raking in at least $12 million by putting stolen ink cartridges and retail electronics up for sale on Amazon and eBay, New York’s attorney general said on Wednesday.

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Feds struggle with regulating banking’s use of big data

Some highly sensitive data is going to be set loose.

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Whole Foods illustrates the challenge of late-stage CRM integration

At best, a properly integrated CRM program is complex, given the huge number of systems it touches, or at least should touch. But what happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods...

Mastercard Platinum

Mastercard needs to think about unintended consequences

The U.S. retail payments space seems to be built on a series of increasingly massive unintended consequences, with moves and rules put in place before anyone has considered what is likely to happen next.

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Panera finds digital helps recruitment, in unexpected ways

Panera Bread found that mobile payments significantly helped recruit drivers. Why? Digital purchases meant they didn't carry cash, which in turn meant fewer robberies.

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We’re only human: Vulnerability, machines set to disrupt sales jobs

Human frailty advances sales world robot reboot

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Why do merchants let their payment processors get away with so much?

For decades, merchants have signed agreements that force them to blindly trust their processors, to a degree they would tolerate in practically no other business relationship.

Mastercard Platinum

Heads up, processors: Feds declare consumers' right to access their money

When the Consumer Financial Protection Bureau (CFPB) hit Mastercard and UniRush with a $13 million bill on Feb. 1, it was sending a message that even a temporary denial of consumers' access to their money is unacceptable. In a heads...

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Could web rental efficiency gut DIY chains?

When Elias Chavando launched his startup, Rentus.com, last year, his sole major differentiator was simply technology. He knew that there are many businesses in the rental business, but they're overwhelmingly antiquated, with many...

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Amazon enjoys a very happy holiday season

Holiday stats from Slice Intelligence gave Amazon an amazing 46% of all U.S. e-commerce dollars, which is three percentage points more than the prior year.

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Fraud for online holiday sales spikes by 31%

Fraud attempts on digital retail sales jumped 31% from Thanksgiving to Dec. 31 over the previous year, according to a survey of purchasing data from ACI Worldwide.

Intel True Fit technology

Intel thinks IoT will have a firm place in the stores of the future

Intel says using IoT technologies in the retail sector would result in a more personalized and efficient experience for both customers and stores.

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