Microsoft launched Monday its Outlook Customer Manager, a lightweight CRM system. It allows users to track their customers, manage deals in progress, track tasks and more -- all from their Outlook email client.
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The digital transformation imperative is becoming increasingly urgent for companies large and small, and SAP wants to help. On Wednesday, the ERP giant set its sights squarely on SMBs with an updated app that's been enriched with...
Whether on premise or in the cloud, an end-to-end customer engagement solution can maximize the value of every interaction by delivering consistent, personalized service the way the client wishes to communicate. This Q&A will answer