Unified Communications

Unified communications news, trends, analysis and practical advice

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Fix poor VoIP call quality with a dedicated circuit

Poor call quality does not always go hand-in-hand with enterprise hosted VoIP. There is a simple way for companies to get guaranteed, land-line call quality. And surprising, the cost is usually no higher than the alternative.

Monty Python's Flying Circus

New day or déjà vu

As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.

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7 Slack alternatives worth a look

There’s nothing wrong with using Slack -- its 5 million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs.

death of the office telephone

Twilio jumps on the serverless bandwagon

No huge surprise that developer tool vendor Twilio is launching a serverless offering.

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Twilio does speech recognition and understanding, the right way

Twilio’s CEO Jeff Lawson never wanted to do speech recognition. So what has changed?

Amazon Echo Show

Amazon's Echo Show could disrupt enterprise-class unified communications

Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.

sand castle on harbour island

Unified communications is a marketing Camelot

Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.

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TeleSign wants to take on Twilio

CaaS, CPaaS or developer platform? No matter the name, comms as an API is the future game.

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BlueJeans teams with Dolby for teleconference audio clarity

BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday with Dolby.

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Skype for Business admins gets tool to diagnose call problems

IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...

collaboration

What 8x8's Sameroom acquisition says about cross-platform collaboration

Validation of an opportunity or an end for an idea that was disproven? It's up to you to decide.

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Trust in our systems: Chapter 11 and Avaya's prognosis

Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.

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The contact center and CRM collision leads to a new dominant species

The contact center and CRM collision will lead to a world ruled by those who understand how behaviors are leveraged across the entire customer journey.

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'Meet' Google's new videoconferencing service for the enterprise

Google appears to have accidentally revealed its new group videoconferencing service for businesses a week before a big user conference.

dna genetics

Software development genetics, part 2: Microservices, containers and the DevOps connection

Two other software development methodologies—microservices and containers—are bringing genetics-like changes to software development environments.

agile devops

Software development genetics, part 1: DevOps, lean, agile

Software development techniques, such as DevOps, lean and agile, are changing how applications are created and the economics that drive the software industries.

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Amazon Chime goes after WebEx, Skype for Business and others

On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...

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Avaya’s Chapter 11 filing sends waves of disruption

Avaya employees, partners and customers already feel the effects of the company’s decision to file for Chapter 11 bankruptcy.

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