On Monday, AWS announced the launch of Amazon Chime, a new service that’s designed to compete with the likes of WebEx, Skype for Business and GoToMeeting. It’s a powerful swing at some very entrenched enterprise software players by...
Customer solutions are about providing the right solution in the moment.Make the customer buying experience simple, personalized and engaging. It is time to digitally transform the customer experience. Glimpse the future of customer
Whether on premise or in the cloud, an end-to-end customer engagement solution can maximize the value of every interaction by delivering consistent, personalized service the way the client wishes to communicate. This Q&A will answer
There’s nothing wrong with using Slack -- its three million active daily users can’t all be wrong. But that doesn’t mean there isn’t another option out there that might better meet your particular needs.
Linux and Chromebook users now have new versions of Skype to play with. Microsoft launched an alpha version of a new client for Linux on Wednesday morning, in a push to get users of the open source operating system video calling and...
Microsoft is bringing the dream of the Star Trek universal translator to businesses later this year with the launch of a new beta feature that offers live captioning of Skype for Business meeting broadcasts in 40 languages.
Today's new IP-based communications systems are designed with capabilities small and midsize businesses can use to attract more customers, expand operations, streamline routine customer transactions and much more. This whitepaper
You’ve heard the expression "location, location, location," and this most definitely applies to SharePoint Server 2016. Developers need to know where to store their customizations so they are available for use from within SharePoint...
Although there are several aspects to a business continuity plan, a major component of any plan should be the SME's communications capabilities, not just its equipment or data. This paper will explore how different kinds of
Mitel's planned acquisition of phone and videoconferencing veteran Polycom for nearly $2 billion comes as the enterprise communications industry faces dramatic changes brought by mobility and cloud-based services.