Paul Gillin

Technology Journalist

Paul Gillin writes, speaks and trains marketers and corporate executives to think like publishers. Gillin specializes in social media for B2B companies. He is a veteran technology journalist with more than 25 years of editorial leadership experience.


Will COVID's legacy be a healthier workplace?

If there's any silver lining to disasters, it's that they can quickly change rules and behaviors in ways that save many more lives over the long term. It's the same with COVID.

The rise of text and phone scams and why you should worry

Phone and text scams are out of control, and the problem is only getting worse. Here are some steps on how to protect yourself.

Seven ways to make meetings better

Although they’re essential to keeping people in the know, meetings can become a time sink that saps morale and diminishes productivity. Here are 7 ways to improve them.

Beyond SLAs: Why You Need Experience-Level Agreements (XLAs) in the Digital Workplace

Beyond SLAs: Why You Need Experience-Level Agreements (XLAs) in the Digital Workplace

XLAs put the employee at the center of the hybrid workplace -- measuring success based on the quality of experience delivered versus the processes that went into it.

Considering contract help? Keep these 10 tips in mind

Skills shortages are forcing more companies than ever to tap into the market for freelance talent. But keys to success are quite different than hiring full-time help.

Customer obsession begins with owning the customer’s problem

Intuit has built a $10 billion business by designing for simplicity and embracing customer feedback

How one company used lockdowns to envision a new way of working

Purell maker GOJO took the pandemic as an opportunity to rethink the workplace.

Neighborhoods, phone booths, and huddle rooms: Meet the office of the future

An increasingly nomadic workforce will demand different workspace accommodations. Here's how the trends are shaping up.

It’s time to imagine the new workplace

People are ready to go back to the office, but is the office ready for them? Experts weigh in on how they believe a global health crisis will transform how we work.

When it comes to data, resist your inner packrat

Hanging onto information after it's no longer needed carries all kinds of risks. Businesses need rules for when and how to throw stuff away.

Are augmented and virtual reality finally gaining traction?

COVID-19 was a game-changer for videoconferencing. Virtual worlds may be the logical next step.

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