IT Leadership

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The new, self-organizing workplace

One effect of the pandemic and remote work: flatter, looser organizational structures. Here’s why that’s a good thing—and how the right software can help manage it.

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The loneliness of the long-distance worker

How do you avoid burning out your remote staff? Don’t merely tell them what to do—tell them what NOT to do.

What to do when customers complain

When customers complain, doing nothing is not an option. Respond quickly and appropriately, and you can expand your base of loyal customers.

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Starting a new job in a pandemic: Virtual onboarding to the rescue

Like most new pandemic-induced working practices, remote onboarding is here to stay. How can employers make the process, from device provisioning and training to helping new hires feel welcome, as seamless as possible?

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IBM’s Project Debater showcases next-gen AI-driven productivity

Could artificial intelligence help companies make better decisions? We may soon find out.

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Tech Resume Library: 26 downloadable templates for IT pros

A well-crafted resume will attract recruiters, HR pros and hiring managers, but getting it just right is a daunting task. To jump start the process, Insider Pro has assembled this collection of real resumes revamped by professional...

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Podcast Today in Tech

Mars Perseverance rover landing: How IT supports NASA and JPL’s Mars 2020 mission

Last month, the Perseverance rover successfully landed on Mars following a six-and-half-month journey from Earth through space. Over the next Martian year (or, over 600 days here on Earth), the rover will search for signs of ancient...

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16 technology winners and losers, post-COVID

The coronavirus crisis has shaken up business as usual, with some IT strategies and tools rising to the occasion and others in line for a rethink or tough recovery post-pandemic.

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How to hire and retain Black tech pros — for real

Turning diversity intentions into reality means going outside your comfort zone and making a sustained effort engage, honor, and understand the African American community.

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Where to find and recruit Black tech pros

Don’t believe the myth that there’s a shortage of qualified Black IT workers. Black tech talent abounds, if you truly reach into the African American community.

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Windows 10 update (and retirement) calendar: Mark these dates

Microsoft is releasing new versions of Windows 10 on a set schedule – and just as regularly retiring older versions from support. Here are all the dates you need to know about.

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Remote work 2.0 — when WFH really means 'work from anywhere'

Many companies have embraced a work-from-home model, but most aren’t prepared for what comes next. Here’s what to expect and how to get ready.

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AWS chief Andy Jassy gets top job at Amazon as CEO Bezos steps down

The surprise announcement that Jeff Bezos will leave later this year and hand over the reins to AWS leader Andy Jassy marks a remarkable rise for Jassy. He began as a marketing manager in 1997 and started AWS in 2003.

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What IT leadership looks like in 2021

As IT leaders meet the challenges of the COVID era, only one thing is assured – more change is coming sooner than you think.

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How IT must adapt to the emerging hybrid workplace

User support, the relationship with HR, and front-office technologies will require a rethink as distributed digital work becomes the new reality.

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When it’s time to return to the office, tech is key to success

As COVID-19 vaccines begin to roll out but remain months away for most office workers, companies want to know how to safely reopen offices and what the post-pandemic workplace will look like.

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Diversity and inclusion make IT stronger

In a year fraught with challenges and a spotlight on racial injustice, D&I has become a critical element for employee retention and engagement — and business success.

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In praise of IBM’s efforts to support its military veteran employees

The company's efforts to bolster and support workers who served in the military goes back decades. Other companies should take note.

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How to earn CCNA & CCNP certifications from the comfort of home

Web based course package, discounted by over 90%, offers pro-level training that’ll get you on your way to a better career

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