Retail

Retail news, analysis, research, how-to, opinion, and video.

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Who does JD Power say has best wireless purchase experience?

JD Power just released the results of their 2018 wireless purchase experience study. There are a couple important bits of information that buyers need to know, but no one is talking about.

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CIO Leadership Live with John Hill, CIO at Carhartt | Ep 5

In this lively one-hour discussion, show host Maryfran Johnson talks with Carhartt's CIO John Hill about the evolving role of the IT leader, the quest for innovation game changers and how Carhartt tackled digital transformation by...

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Amazon Go uses wireless to launch retail grocery store

How Amazon Go uses wireless to first transform the traditional retail grocery sector, and eventually all of retail.

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PCI's embrace of mobile PIN is a real game changer

The PCI Council is allowing the most sensitive part of a payment card transaction to happen on a device that it acknowledges is highly dangerous and unstable.

mobile payments

Embrace mobile, or it will run over you

Visa has learned this lesson, but Kroger is still resisting.

The Riva S can be used in any room.

How smart was it for Williams-Sonoma to drop $112M for an AR firm?

AR is a nice retail mobile add-on, but what Williams-Sonoma needs more is to address retail fundamentals. W-S, look to Amazon for an example.

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Target Pay's holiday launch is good for shoppers, bad for retail

Will forcing shoppers to use a different payment mechanism for every retailer be a good thing? Or will it just dampen mobile payment enthusiasm overall?

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The 'retail apocalypse' is a myth

Online shopping is killing brick-and-mortar retail, right? Wrong! The reality is better than you think.

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NIST: In mobile authentication, think hardware, not software

The National Institute of Standards and Technology is trying to bolster ecommerce authentication on desktops and mobile devices.

scan it mobile retail app

Retailers can go Google, or they can go mobile

Being able to track shoppers as they move from online to in-store has been a marketing goal for years. Google says it has an answer. You just have to trust it blindly.

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What Amazon Prime Day tells us about mobile app loyalty

What does it mean that users of the Amazon app were less likely to venture into a physical store on the day of Amazon's big sale?

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Memo to IT: You do know that a mobile phone is still a phone, right?

While other retailers hide their phone number, Zappos encourages its shoppers to call. There are good reasons to remember that a mobile device is still primarily a phone.

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Amazon Go is a great mobile solution, but for the wrong problem

Mobile-accessed video analytics could be a wonderful retail technology, but only if it’s used to attack the right problem.

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Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

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Tech VCs, at Churchill Club, predict an edgy future

Ubiquitous tiny artificial brains, new kinds of food production, the continued rise of online retail, biomedical breakthroughs and other advances came up for vigorous debate at the Churchill Club’s annual Top Tech Trends event.

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Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

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Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

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Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

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