Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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eBook | Presented by Coveo Software

6 Most Popular Recommenders to Entice Shoppers

Let’s face it, smart recommendation systems are like rockstar salespeople. They know exactly what you want when you want it!

White Paper | Presented by Coveo Software

6 Strategies to Boost Self-Service in Salesforce Experience Cloud​

Digital customer self-service has proven to be one of the best ways to reduce support costs and improve customer satisfaction.

White Paper | Presented by Coveo Software

6 Techniques for Self-Service Success​

A lack of digital self-service capabilities should never be the reason for losing a customer.

eBook | Presented by Coveo Software

Coveo 2021 Relevance Report for Customer Service

Disappointed customers are ghosting brands, costing revenue. This report uncovers the impact of frustrating support experiences on business and how relevance can turn them into positive ones.

eBook | Presented by Coveo Software

Relevance Report 2021: Ecommerce

Letting their fingers do the shopping, buyers have been frustrated by irrelevant website search, poor navigation, and missing information. Tired of them abandoning your site?

White Paper | Presented by Coveo Software

Roadmap to Intelligent Assisted Support​

Follow the 4 crucial strategies required to build a proficient assisted support organization outlined in this whitepaper, and start servicing your customers better by giving support

Technical brief: IBM Resiliency Disaster Recovery as a Service

Mitigate business continuity risks in your hybrid multicloud journey.

eBook | Presented by Coveo Software

The Ultimate Guide to Site Search User Experience

See how you can optimize your site search UX to increase conversions by learning from companies like Milwaukee Tool, Fasken, and CMSWire.

eBook | Presented by Coveo Software

Your Guide to Delivering Intelligent Sopping Experiences

As online shopping continues to dominate, all businesses - even brick and mortar retailers - need a digital strategy to survive.

White Paper | Presented by SelectHub

NetSuite ERP vs. SAP ERP vs. Sage X3― Expert Evaluations, Pricing & Recommendations

Find out which ERP system is best for your needs. We break down how NetSuite OneWorld, SAP Business ByDesign, and Sage X3 compare in critical features and cost of ownership.

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