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White Paper | Presented by Google

Building Customer Service Virtual Agents in a Data-driven Way

Today, deploying an AI-powered customer service virtual agent in the contact center is a visionary and viable way to augment human agents (and reduce costs) by providing personalized, non-queued service 24/7. However, the status-quo approach to designing such solutions is slow, based on guesswork, and captures only a small portion of potential value. Download this white paper to learn about why your solution might be failing and how to you can upgrade your current AI-powered customer service.