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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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Video/Webcast | Presented by Google

Becoming the Un-carrier: T-Mobile’s Digital Transformation Journey

Companies that are winning in the digital economy share a common obsession. They are fanatical about delivering first-class digital experiences to their customers and partners. Hear how T-Mobile’s API-first mindset allows their IT and business teams to operate in lockstep and improve continuously how they serve customers online and in their retail stores. You will also be introduced to Apigee Compass an online tool that helps companies plan and prioritize their digital transformation journey.

Video/Webcast | Presented by Google

How a Retailer Re-invented Itself: Magazine Luiza's Digital Transformation

When a 50-year-old family retailer succeeds at Digital Transformation, people notice. Tune in to this video webinar to learn how one of Brazil’s biggest stores embraced transformation, and put technology, innovation, and customer experience front and center in its effort to compete in this brave new world. Sponsored by Apigee, the enterprise API Management solution of Google Cloud Platform.

Video/Webcast | Presented by Google

Nationwide on the customers’ side: Modernizing legacy systems with APIs

Nationwide Mutual Insurance, a 93-year-old Fortune 100 company, has embraced digital transformation, setting out on a mission to modernize legacy systems. Tune into this conversation with Rick Schnierer, AVP at Nationwide, and John Rethans, Head of Digital Transformation Strategy at Google Cloud's Apigee team, to learn about the role APIs play in opening up IT services to speed and streamline development and integration.

White Paper | Presented by Google

Building Customer Service Virtual Agents in a Data-driven Way

Today, deploying an AI-powered customer service virtual agent in the contact center is a visionary and viable way to augment human agents (and reduce costs) by providing personalized, non-queued service 24/7. However, the status-quo approach to designing such solutions is slow, based on guesswork, and captures only a small portion of potential value. Download this white paper to learn about why your solution might be failing and how to you can upgrade your current AI-powered customer service.